No, once ordered and shipped items become non refundable or returnable.

Please reach out to me as soon as you open and notice your item damage. Document the state of the item via photo or video and send to helloshellesthetics@gmail.com to initiate a refund.

Yes, Im happy to work with long distance clients on a custom home treatment plan and skin analysis. All inquiries can be sent to Helloshellesthetics@gmail.com